Adobe Creative Cloud Complaints
1 : Legacy and Archive Issues.
By not being able to own perpetual licenses to legally operate software that we as customers have paid for, hinders our abilities to serve our client base.
Being a long time Adobe user, I’ve run into many issues where certain key programs/features or plug-ins hit their wall and become obsolete, or are killed off.
• The change from Flash’s action script from 2.0 to 3.0 made many of my old templates and client files more time consuming to update because the scripts all need to be re-written. This is why even though I purchased CS 6, I still keep and run Flash CS 3 available to me. It saves me time, and my clients money to do simple updates that should take 15 minutes, rather than 2 to 3 hours or more to recode the file, if that’s even possible.
If I was unable to keep/buy out a license for my older version of Flash – certain clients of mine would need to pay more, wait longer for what should be easy, simple updates.
“It’s the cost of doing business argument” – Yes things change, improve (sometimes – not always) … and I do my best to keep my clients up to date and compatible. But there is also custom service, something Adobe is horrible at; and by their new doctrine trying to impose upon us to have to impose on our loyal clients.
I don’t want to be faced with having to tell my clients, “your usual $ 50 update is going to cost $ 500, because … well Adobe updating things, and we have to rebuild the files from the ground up.” Sure we’ll all pass the buck and the cost down, but why should we be forced to do so?
- Many of us also use add-ons and plug-ins by third party vendors – sometimes these companies belly-up, are slow to update, and such – which is why I keep legacy versions of Photoshop that can still operate those add-ons and tools. Without having a legacy version of the software to run, those tools will break, and at times make editing or repurposing master files or archives difficult, or impossible.• Let’s face it … every software vendor kills apps. Adobe has killed Go Live, Dimensions, Pagemaker, Fireworks, to name a few. If we don’t have copies of the programs to be able to run down the road; any and every archive file we have is more or less useless; we can’t open it, we can’t edit it, or re-export it. Adobe’s license states that they are not liable for any changes they make to the software in CC – which means that more or less – us or our own clients have to eat additional costs and endure longer turn around times under these situations, with no recourse.
- Renting or subscribing for access to media is one thing – but for tools it’s entirely different. If you don’t have the right tool available for the job, you can’t do the job. Adobe is making it impossible for us to hold on to the tools we pay for and use indefinitely with Creative Cloud.
Anyone who is complacent about this, or shrugs it off as “well that’s just the way it is” is in my opinion naive, on Adobe’s pay roll, or very short sighted as to medium/long term issues and repercussions of this sort of drastic change.